Customer Experience

Business Coach Says: Ignore The Phone

Ignore the phone. Does that sound radical to you? It’s not advice that you would expect coming from a business coach. Shouldn’t you be always available with the highest level of customer service?

Yes. However, your first obligation is always the person right in front of you. Customer service dictates that you should give your full focus to the person that is here right now.

A Surprise Something Nice

A package in the mail. What could it be? I didn’t order anything…

I quickly tore open the wrapping and found a beautiful blue box that stated “HIP HIP HOORAY. Welcome to the family.”

Inside the box I found a thoughtful welcome note along with a branded notebook and pen.

Insider Insights with Lorraine Fetherman

Lorraine is a popular electrologist in my area, drawing clients from far and near. I was curious to hear her story and the secrets behind her busy and successful practice.

After our conversation, I truly understood why so many clients are attracted to her – Lorraine is extraordinarily empathetic and compassionate.

She shared how it felt to be a teenager with facial hair, and why she feels privileged to be able to help others in her situation.  

Insider Insights with Chani Najar

I met Chani at a local meetup and liked her right away. Chani is a kind, generous, and open woman. She has all the qualities you would want in a massage therapist. And all the qualities you would want in a friend.

I knew that she is someone who would be willing to go deeper with me and share the inside story of her business success. And luckily for you, I was right :)